OODA
OODA

Privacy Policy

Effective Date: October 5, 2025

Who We Are

This Privacy Policy describes how ExoShare LLC (doing business as OODA Management) ("OODA Management", "we", "us", or "our") collects, uses, and protects personal information when you use oodahost.com.

Contact: tech@oodahost.com

Mail: ExoShare LLC (dba OODA Management), 401 W A St, Suite 200, San Diego, CA 92116

Our services are intended for U.S. residents ages 18 and older. We do not knowingly collect information from children under 18.

Notice at Collection (California & U.S.)

We collect the following categories of personal information for the purposes described below:

What We Collect:

  • Identifiers: Name, email address, phone number, IP address
  • Inquiry Information: Service inquiries, questions you submit through forms
  • Communication Records: SMS/MMS content and metadata (if you opt in), support messages
  • Basic Usage Data: Pages visited, form submissions, timestamp of visits, referring website

How We Use It:

  • Respond to your inquiries and provide customer support
  • Send service information and updates
  • Send marketing messages (email/SMS) with your consent
  • Improve our website and services
  • Comply with legal requirements

We Do Not:

  • Sell your personal information
  • Use tracking cookies for advertising
  • Share your data for behavioral advertising
  • Track you across other websites

We retain your information for 3 years from last contact or as needed to comply with legal obligations.

What We Collect and How

Information You Provide Directly

  • Contact forms: Name, email, phone number, company name, and your message or inquiry
  • Newsletter sign-ups: Email address
  • SMS opt-ins: Phone number and consent (if you choose to receive text messages)
  • Support requests: Any information you provide when contacting us

Information Collected Automatically

  • IP address (used for security and approximate location)
  • Browser type and device information
  • Pages you visit on our site
  • Date and time of your visit
  • Referring website (which site sent you to us)

Information from Service Providers

We use the following services that may process your information:

  • Twilio – SMS messaging (if you opt in)
  • Email service provider – Delivering emails you request
  • Web hosting/CDN – Hosting our website
  • DocuSign – Electronic signatures (if applicable to your inquiry)

How We Use Your Information

We use your personal information to:

  1. 1.
    Respond to your inquiries – Answer questions, provide quotes, schedule consultations
  2. 2.
    Provide customer support – Help you with issues or questions
  3. 3.
    Send marketing communications – With your opt-in consent for email or SMS
  4. 4.
    Improve our services – Understand how visitors use our site
  5. 5.
    Security and fraud prevention – Protect our site and users
  6. 6.
    Legal compliance – Meet legal obligations and enforce our terms

How We Share Your Information

We do not sell your personal information.

We may share your information with:

Service Providers:

Companies that help us operate our business:

  • SMS delivery (Twilio)
  • Email delivery
  • Website hosting
  • Electronic signatures (DocuSign)
  • CRM/project management tools

These providers can only use your information to provide services to us and must protect it.

Legal Requirements:

We may disclose information to:

  • Comply with laws, regulations, or legal requests
  • Protect our rights and property
  • Prevent fraud or harm
  • Respond to lawful government requests

Business Transfers:

If we merge with or are acquired by another company, your information may transfer as part of that transaction.

SMS Text Messaging

If you opt in to receive SMS messages from us:

  • Frequency: 5–6 messages per month (may vary)
  • Cost: Message and data rates may apply
  • Opt-out: Reply STOP at any time to unsubscribe
  • Help: Reply HELP or email tech@oodahost.com
  • Support hours: Monday–Friday, 9am–5pm Pacific Time

We maintain records of your consent as required by law and mobile carriers. Consent is not required to use our services.

Cookies and Tracking

We use minimal cookies and tracking:

Essential Cookies:

Required for the website to function (security, form submission, session management). These do not require consent.

Analytics:

We may use basic, privacy-focused analytics to understand how visitors use our site (cookieless or anonymized). We do not use this data for advertising.

No Advertising Cookies:

We do not use tracking pixels, retargeting cookies, or behavioral advertising tools.

You can disable cookies in your browser settings, though some features may not work properly.

Your Privacy Rights

Depending on your state (California, Colorado, Connecticut, Virginia, Utah, etc.), you may have these rights:

  • Access: Request confirmation of what personal information we have about you and receive a copy
  • Correction: Request that we correct inaccurate information
  • Deletion: Request that we delete your personal information
  • Opt-out: Opt out of marketing emails or SMS messages

How to Exercise Your Rights

Email us: tech@oodahost.com with:

  • Your name
  • The email address or phone number you used with us
  • What you'd like us to do (access, correct, delete)

Unsubscribe from emails: Click the unsubscribe link in any marketing email

Unsubscribe from SMS: Reply STOP to any text message

We will verify your identity before processing requests (for example, by sending a confirmation code to your email or phone).

Response Time

We will respond within 45 days of receiving your verified request.

No Discrimination

We will not discriminate against you for exercising your privacy rights.

Data Security

We implement reasonable security measures to protect your information, including:

  • Encryption during transmission (HTTPS/TLS)
  • Access controls and authentication
  • Secure storage systems
  • Regular security reviews

No method of transmission or storage is 100% secure. We cannot guarantee absolute security.

Data Retention

  • Lead/inquiry records: 3 years from last interaction
  • SMS consent and logs: 4 years
  • Electronic signature records: 7 years (if applicable)

We may retain information longer if required by law or needed to resolve disputes.

Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies.

Updates to This Policy

We may update this Privacy Policy from time to time. We will post the new policy on this page with an updated Effective Date. If changes are significant, we will provide additional notice (such as an email).

Contact Us

Email: tech@oodahost.com

Mail: Privacy Team, ExoShare LLC (dba OODA Management), 401 W A St, Suite 200, San Diego, CA 92116

For California residents: You have the right to request information about our disclosure of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their direct marketing.

International Use

Our services are intended for United States residents. If you access our site from outside the U.S., your information will be transferred to and processed in the United States.

This privacy policy was last updated on October 5, 2025.