Privacy Policy

Information You Provide Directly

• Contact forms: Name, email, phone number, company name, and your message or inquiry
• Newsletter sign-ups: Email address
• SMS opt-ins: Phone number and consent (if you choose to receive text messages)
• Support requests: Any information you provide when contacting us

Information Collected Automatically

• IP address (used for security and approximate location)
• Browser type and device information
• Pages you visit on our site
• Date and time of your visit
• Referring website (which site sent you to us)
• Cookies and device identifiers used by our analytics and advertising tools
• Approximate location derived from your IP address (we use the lookup service ipapi.co to show regional content)
• Your public IP address when you submit a form (looked up with api.ipify.org and included with your submission)

Information from Service Providers

We use the following services that may process your information:

• Twilio – SMS messaging (if you opt in)
• Email service provider – Delivering emails you request
• Web hosting/CDN – Hosting our website
• DocuSign – Electronic signatures (if applicable to your inquiry)
• Mixpanel – website analytics and optional session recording
• Meta – advertising measurement (pixel and Conversions API)
• Supabase – our application database, including first-party page-view analytics
• Sentry – error monitoring

Service Providers:

Companies that help us operate our business:

• SMS delivery (Twilio)
• Email delivery
• Website hosting
• Electronic signatures (DocuSign)
• CRM/project management tools

These providers can only use your information to provide services to us and must protect it.

Legal Requirements:

We may disclose information to:

• Comply with laws, regulations, or legal requests
• Protect our rights and property
• Prevent fraud or harm
• Respond to lawful government requests

Business Transfers:

If we merge with or are acquired by another company, your information may transfer as part of that transaction.

Essential Cookies:

Required for the website to function (security, form submission, session management). These do not require consent.

Analytics:

We use Mixpanel to understand how visitors use our site (pages viewed, actions taken, device information). If you complete phone verification, our analytics profile for you may include your name, phone number, and property address. With your consent (via the Accept button on our privacy banner), Mixpanel may also record your session - what you see and do on our site - to help us improve it. Session recordings mask what you type into form fields.

Advertising Cookies and Pixels:

We use the Meta (Facebook) Pixel, which sets cookies (such as _fbp and _fbc) and shares site activity with Meta so we can measure and improve our advertising. When you submit a form, we may also send information you provided (with identifiers like the browser cookies above and your IP address) to Meta's Conversions API for ad measurement. We do not sell your personal information for money, and we do not sell it to data brokers. We do share limited identifiers with our advertising and analytics providers (Meta, Mixpanel) as described in this policy.

First-Party Analytics and Error Monitoring:

We also record page views directly in our own application database (hosted with Supabase) and use Sentry to capture errors when something on the site breaks. These first-party tools run for all visitors.

Your Choices:

When you first visit, a banner lets you Accept or Decline analytics and advertising tracking. If you decline, we stop analytics and advertising tracking in your browser on this site. Declining does not affect information you choose to submit through our forms, which we collect and use as described in this policy (including for advertising measurement). Essential cookies and our own first-party page analytics and error monitoring continue in either case. You can change your choice anytime using the Privacy Choices link in the site footer.

Some browsers offer a Do Not Track (DNT) setting. Our site does not currently respond to DNT signals; the banner above is how you control tracking on this site.

How to Exercise Your Rights

Email us: cjohnston@oodahost.com with:

• Your name
• The email address or phone number you used with us
• What you'd like us to do (access, correct, delete)

Unsubscribe from emails: Click the unsubscribe link in any marketing email

Unsubscribe from SMS: Reply STOP to any text message

We will verify your identity before processing requests (for example, by sending a confirmation code to your email or phone).

Response Time

We will respond within 45 days of receiving your verified request.

No Discrimination

We will not discriminate against you for exercising your privacy rights.